How to Remove Uncertainty From Your Project
According to The Construction Industry Institute, there are about 107 construction risks you should consider when managing a project. Before you start panicking about the 90 plus risks on the list you’re probably not completely aware of at this moment, let’s take a step back. While comprehensive, a list that long isn’t quite actionable because it contains many things you can’t control such as force majeure or acts of god.
In most projects, internal resources are stretched thin and project managers struggle to consistently deliver the necessary performance and control assessments. Just to keep projects moving, many companies aim to control and manage construction risks within reasonable limit only – still leaving much open to ambiguity. Regardless, a solid risk management strategy is critical to the security of your company and project. So, how do you know where to appropriately invest your time and resources in order to minimise major construction risks and control what often feels uncontrollable?
Given how difficult it is to control risk, construction software is one solution that can help to manage multiple large risks if implemented throughout the course of the project. With the right programme and team, formulating a risk-based operational excellence programme can help you better manage the entire end-to-end project lifecycle. To help you prioritise your risk assessment, we identified the main classifications of risks, as well as the top 6 risks that you can actually control with the right construction software.
3 Primary Classifications of Construction Risks
To really understand how software can help control a project’s risk, it’s first important to understand the major types of construction risks. Generally, risks on construction sites fall under one of three categories: finance, schedule and design.
Although exceeding budget on projects has become an industry-wide norm, finance issues are primarily a result of bad planning and coordination. We all know how megaprojects can easily go millions and even billions over budget. Regardless, if a project experiences just a budget excess of a small percentage, this could affect not only the managing company’s future liquidity, but you risk not being able to pay workers for their hard work and ultimately see the project in a standstill.
In the construction industry, the phrase ‘time is money’ can mean a whole lot of it. Undeniably, poor scheduling can have a devastating impact on a budget. Just one small miscommunication or mistake in a report could set your schedule back by days, weeks or months due to needs like rework and rebooking subcontractors, not to mention creating large cost overruns. Even a small delay can have project wide impacts that can completely change the original project schedule. This means the project team must change their master game plan which inevitably leads to more miscommunications or mistakes.
Design management during construction is a growing risk that must be carefully managed. When push comes to shove, a project team may decide to accept an unfinished design that is ‘good enough’ to build just so construction can start on time. The project team will then back-manage this risk by working to get the design caught up during construction. This scenario is increasingly more common in today’s market where speed to start construction is a primary request from owners. Often, construction risks related to design can be better managed starting in the preconstruction planning phase when the owner, designers and contractors can align more closely.
Stop the Cycle: Why it’s Important to Manage Construction Risk
Understanding the wide variety of risks in the major areas of the construction process can help explain why it’s important to closely manage it throughout the course of the project. More specifically, ineffective risk assurance and related decision-making often results in carryover legacy issues which burden the project for the remainder of its lifecycle. Without proper risk assessment and control, project officers will find themselves in a position where they are relying on those who manage the construction risks to report on them, creating a cycle of delays and rework.
Furthermore, construction projects tend to have extremely complex stakeholder structures with multiple relationships that come into play. For instance, governing bodies (board, steering committee, audit committee, etc.) all have appropriate transparency and insight into the project’s risks. As a result, project officers may fear they’re not getting the full story from their project teams and that bad news may not arrive in time to fully address the risks – pushing back project schedules and creating massive cost overruns.
The good news is that, through software, owners and project managers can actually mitigate the cycle of delay and rework and provide a higher level of project visibility to stakeholders by allowing for:
- Timely access to data, documents and reports
- Enhanced transparency
- Higher quality of work and integrity
To help you better understand how software can extensively enhance your risk management strategy, we highlighted top construction risks with the greatest potential to impact project cost, schedule and design performance. With these key takeaways in mind, you can start to allocate resources in a more efficient and cost-effective manner, to manage the highest priority risks early in the project lifecycle.
Do your current processes give you the data you need to capture critical project information, benchmark project performance, and maintain quality control in construction projects? Take this free assessment to see how you measure up to reduce risk:
Risk 1 – Labour Issues
Although demand for construction projects remains at an all time high, finding the right people to complete projects is a major pain point for today’s construction professionals.
At this time, the labour shortage is the most obvious risk to construction projects. The fact is, even with the best preconstruction planning and designs in the world, if you don’t have the enough staff to actually execute the work, your project is doomed for significant delays from the start. Alternatively, if you lower your hiring standards and just try to fill in the shortage with inexperienced workers, you also put the state of your project, as well as staff, on a dangerous path. Therefore, how is it possible to attract and retain more workers with this industry wide dilemma?
Although the industry needs to address the larger issue of the labour shortage including a commitment to better recruitment and training, these tactics won’t solve shortage in the short term. The good news is that technology can help you fill the gap now and attract more high-skilled employees.
In particular, implementing mobile construction software will provide you with an advantage to attract younger employees like Millennials who are already digital nomads and looking to further advance their technological skills on the job. On the other hand, if you’re worried that your most experienced employees, Baby Boomers, will be overwhelmed by new software, a knowledge-sharing programme could be useful. Most likely, older employees are among your greatest workforce asset due to their comprehensive knowledge of the industry and projects, but as retirement looms, you risk losing that knowledge resource. To teach Baby Boomers skills in the short term, Millennials can show them the ropes to new tech, while your more tenured employees can instill their breadth of knowledge to their younger counterparts. In turn, productivity and collaboration will not only improve, but you provide junior staff with a unique internal training programme that could increase job satisfaction and retention.
Whether labour shortage is an issue for you, you are probably faced with another workforce issue impacting your project’s overall risk – productivity. Just to put things in perspective, according to one study, the productivity of two groups of workers doing identical jobs on the same site and at the same time can vary by up to 50%. This gap in productivity was found to vary by 500% when the work was done on two different construction sites. Even with a full roster of workers and subcontractors, can you really tell if your staff are making the most of their time out of your pocket?
Technology can not only help to attract and retain the best employees, but it can also be used to improve the overall productivity of the workers already on your payroll. This way, you can justify your costs and decide which subcontractors to get in touch with again for your next project based on how productive they are. With the right software, you can actually quantify your workforce’s productivity and measure it over time, helping to make better hiring decisions and reduce the risk of future projects.
Hiring the wrong subcontractors is a construction risk that many general contractors seek to avoid. However, the start of a project can often feel like a blind audition, with very real impacts, like lengthy project delays, high budget overruns and even litigation, if the wrong crew is selected. Using qualification software is one to reduce the risk of hiring the wrong team. By using software like BuildingConnected, contractors can easily assess a subcontractor’s financial situation, safety record and insurance. While there is always an element of risk when it comes to selecting subcontractors, using an industry-recognised qualification platform helps to put more control back in their hands.
Risk 2 – Safety Hazards
Unsafe work conditions on construction sites are another major risk related to your workforce. We, of course, all want to make job sites safer, first for the well-being of our employees and secondly to ensure faulty safety procedures don’t hinder a project’s ability to move forward. With today’s modern and diverse workforce, language obstacles and other miscommunications can have a negative impact on safety. Notably, due to language barriers, Hispanic workers face an increased risk of injury or death on construction sites. Although these workers may be highly skilled, if information or an issue gets lost because it wasn’t fully translated in the moment, you put your project, and possibly company, on the line.
Once again, an industry-wide commitment to language training and multilingual support materials will help alleviate the problem in the long term, but it won’t help to fix the situation immediately threatening your workforce and projects. Implementing construction productivity software programs that have dual Spanish and English support, makes the job site safer by allowing for language localisation and real-time mass communications. When there is one source of truth on the job site, everyone is up-to-date and you don’t have to worry about anyone missing important safety updates.
Other software is taking a predictive approach to managing construction safety. For instance, according to Construction Dive, Autodesk’s Construction IQ, ‘analyses large swaths of project data to rate safety and quality issues by risk level’. The initial buzz of the program is proving to be promising. In a beta testing period, BAM Ireland ended up reducing quality and safety issues by a significant 20%. Watch the video to learn more:
Risk 3 – Coordination Hurdles
Miscommunications can naturally occur even when the whole team speaks just one language. From misalignment on design documents to neglecting to see work changes in time, there are countless ways where communication can push back schedules and risk the project’s success. For example, if a work order for plumbing arises and is not communicated in time, a subcontractor doing the plastering might move ahead with work on that section because it was in the original scheduled plans. Beyond a demolition and rework, this simple mix-up will most likely lead to concurrent schedule delays and potential cost overruns. As you can see, poor communication can be a major hurdle to risk-management, leading to wasted materials, high turnaround time for RFIs and costly reworks if everyone is not on the same page.
Software helps alleviate construction risks due to miscommunication by simply putting everyone back in alignment. When plans, markups, RFIs and more can be found in one cloud-based system, updates can be pushed effortlessly to your whole staff in real time. As a result, your team now has the right data to make informed decisions, reducing the risk of going over budget and disrupting your timeline.
Risk 4 – Poor Documentation
Construction projects, especially megaprojects, require hundreds, if not thousands, of documents which can be a headache to manage in a paper-based system. In fact, shockingly 40% of construction companies are still using paper plans on the job. From managing the preconstruction process, moving forward the construction phase, to completing a successful project closeout, your team will have to constantly access documents including those out of context docs that can be difficult to locate. Finding documents manually can have an enormous drain on your time, and even more difficult is to put that information to work in a timely manner, leaving your project open to the risk of potential schedule delays.
If you are among the 40% who haven’t made the switch already, it’s time to move to a cloud-based solution to manage your documents and reduce your construction risks. Imagine how much easier your projects, and life, can be when you can access thousands of documents at the tap of your finger, in the office or on remote jobsites. Even better, certain software solutions have advanced sheet linking and search features so you never struggle to track down those hard to find documents. By making all your documents available on mobile software, and allowing your staff to access it when they need it most, you take transparency on the jobsite to the next level, providing a less risk-adverse work environment.
Risk 5 – Inconsistent Reporting and Errors
If your current manual report processes leave room for delays and error, you greatly risk your project timeline and budget. As an example, if you’re out on the field and notice an area with damaged electrical wiring, in a paper-based system you will have to wait until you’re back in the office to record what you saw to resolve the issue. This could delay critical information for hours or even days later and you risk recording misremembered or outdated information. With mobile construction software that includes options for timely field reporting, you can check to see if the issue has already been reported, and if not, submit your report immediately to ensure timelines are intact.
Another added benefit of submitting field reports through mobile software is the option to automate reports, reducing the risk of human error. By filling out a template form on a tablet or smartphone, you spend less time creating reports and more time moving towards project closeout. Furthermore, there are software solutions that allow you to go really deep with reporting and assignments. Good software will let you report the problem in a timely manner, but great programs will allow for rich media and data like photos, videos and reference documents to be added as an extra level to enhance how you share information.
Risk 6 – Disputes
By far, construction is one of the most dispute-ridden industries. According to the Ninth Annual Arcadis Global Construction Disputes Report, the global average value of disputes was $33 million and the length was 17 months. All construction companies aim to avoid litigation at almost all cost due to the crippling financial and schedule hits they cause. Disputes are caused for numerous reasons but primary causes include, poor contract administration, payment issues, errors and omission in designs and poor quality work.
The best way to reduce the risk of disputes is to follow a similar approach to the one proposed in Risk 4, document everything. Building information modelling (BIM) can substantially improve documentation processes from the beginning, especially if the technology is implemented throughout the construction lifecycle. With a full set of data and improved visualisations, BIM software can help provide the clarity to proactive avoid rework and disputes as well as provide the enhanced documentation needed to expedite litigation, in a worse case scenario.
Control What You Can: Reduce Construction Risks With Software
Hopefully, you have noticed that all six of these construction risks have one thing in common: uncertainty. When you leave projects open to chance, unforeseen circumstances could dramatically impact how and when your project will be built, not to mention cause unnecessary stress for you and your workforce. There are already so many uncertainties in construction that are out of your control; why risk not controlling the ones you can? By integrating construction software into your project at the beginning, you’re choosing not to leave the controllable to chance. With the help of technology to create a more soundproof risk-management program, you will positively impact the success of your project, your staff and personal well-being, and of course, overall profit margin.